Terms of service
Last updated: [1st Feb 2026]
These Terms of Service (“Terms”) govern your access to and use of the website www.nakulya.com, our online store, and any related services (collectively, the “Services”) provided by Nakulya Edible Oils Private Limited (“Nakulya”, “we”, “us”, “our”). By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, our Shipping Policy, and our Returns & Refund Policy. If you do not agree, you must not use our Services.
· Legal entity name: Nakulya Edible Oils Private Limited
· Registered office: Flat No. 207, Block C, Satyanarayana Enclave, Serilingampally, Hyderabad – 500049, Telangana, India
· Contact / communication address: 1-2/1 Friends Colony, Miyapur, Hyderabad – 500049, Telangana, India
· Email: sales@nakulya.com
· Phone: +91-89783 81638
2. Eligibility and user obligations
· You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to use our Services and place orders.
· You agree that all information you provide is true, accurate, current, and complete, and that you will keep it updated.
· You agree to use the Services only for lawful purposes and in accordance with these Terms and applicable laws.
3. Account registration and security
· You may need to create an account to place orders or access certain features.
· You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
· You must notify us promptly if you suspect any unauthorized access or misuse of your account.
· We may suspend or terminate your account if we believe you have violated these Terms or engaged in fraudulent or unlawful activity.
· Nakulya manufactures and sells edible oils and related products; product descriptions, images, prices, and availability are provided for information and sales purposes.
· While we aim for accuracy, errors (including typographical, pricing, or stock errors) may occur; we reserve the right to correct them and update or cancel affected orders (with appropriate refunds where applicable).
· Packaging, labels, and product appearance may differ from images shown on the website.
· Any references to traditional uses, Ayurveda, or potential benefits are informational and do not constitute medical advice or guarantees of results.
5. Health and safety disclaimer
· Our products are intended for general consumption and household use and are not intended to diagnose, treat, cure, or prevent any disease.
· Always read product labels carefully and follow usage instructions.
· If you have allergies or medical conditions, are pregnant, breastfeeding, or under medication, consult a qualified healthcare professional before use.
· Individual experiences may vary; you use the products at your own discretion and risk.
· Prices are displayed in Indian Rupees (INR), inclusive or exclusive of applicable taxes and charges as shown at checkout.
· We may change prices, charges, promotions, and offers at any time without prior notice, but such changes will not affect orders already accepted and confirmed.
· Promotions, discounts, and coupon codes are subject to specific terms, time limits, and availability, and may be withdrawn at our discretion.
7. Orders, acceptance, and cancellation
· Placing an order constitutes an offer to purchase products in accordance with these Terms.
· We may accept or reject your order at our discretion (for example, due to stock unavailability, payment issues, pricing errors, or suspected fraud).
· Order confirmation (via email, SMS, or on‑screen) indicates acceptance, subject to verification and availability.
· We reserve the right to cancel or modify an order even after confirmation, in which case we will notify you and process a refund where applicable.
· Customer‑initiated cancellation or modification requests will be handled as per the timelines and conditions mentioned on the website and may be limited by order status and operational feasibility.
· Payments are processed through third‑party payment gateways and service providers (for example, cards, net banking, UPI, wallets, and cash‑on‑delivery where available).
· By providing payment information, you represent that you are authorized to use the selected method and that details are accurate.
· Your use of third‑party payment services is subject to their terms and privacy policies; we are not responsible for issues arising from their systems.
· In case of payment failure, chargeback, or suspected fraudulent activity, we may cancel the order and/or restrict use of our Services.
· Shipping, delivery timelines, charges, serviceable locations, and related terms are governed by our Shipping Policy, as published on our website and/or Shopify policy page.
· By placing an order, you agree to the terms of the Shipping Policy, including any region‑wise restrictions, timelines, and delivery conditions.
· Indicative delivery timelines are estimates only and may vary due to factors beyond our control; details and updates will be as per the Shipping Policy.
10. Returns, replacements, and refunds
· Returns, replacements, cancellations after dispatch, and refunds are governed by our Returns & Refund Policy, as published on our website and/or Shopify policy page.
· Due to the consumable nature of edible oils, eligibility for returns or refunds will be strictly as defined in the Returns & Refund Policy (for example, for damaged, defective, or incorrect products), including proof and timelines.
· By completing a purchase, you acknowledge and agree to the conditions, timelines, and processes set out in the Returns & Refund Policy, including any limitations and exclusions.
11. Intellectual property rights
· All content on the Services—including text, logos, trademarks, graphics, product names, images, icons, and software—is owned by or licensed to Nakulya and protected by applicable intellectual property laws.
· You are granted a limited, non‑exclusive, non‑transferable, revocable license to access and use the Services for personal, non‑commercial purposes.
· You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the Services or content without our prior written consent.
· “Nakulya” and related logos are our trademarks; unauthorized use is prohibited.
12. User content (reviews, feedback, etc.)
· You may submit reviews, ratings, comments, or other content (“User Content”) where such features are available.
· By submitting User Content, you grant Nakulya a worldwide, royalty‑free, perpetual, irrevocable, sublicensable license to use, reproduce, display, modify, adapt, and distribute such content for business and marketing purposes.
· You represent that you own or control all rights in the User Content and that it does not infringe any third‑party rights or violate any law.
· We may monitor, edit, or remove User Content at our discretion but are not obligated to do so.
You agree not to:
· Use the Services for any unlawful, fraudulent, or unauthorized purpose.
· Interfere with or disrupt the operation or security of the website or connected networks.
· Introduce viruses, malware, or other harmful code.
· Attempt to gain unauthorized access to any part of the Services, other users’ accounts, or our systems.
· Use automated tools (such as bots or scrapers) to access the Services without our prior written consent.
· Engage in any activity that may harm our reputation, systems, or other users.
14. Third‑party services and links
· Our Services may include links to third‑party websites, applications, or services that we do not own or control.
· We are not responsible for the content, terms, or privacy practices of such third parties; your use of them is at your own risk and subject to their policies.
· Third‑party tools integrated into our Services (for example, payment gateways, analytics tools) may have separate terms, which you should review.
· The Services and all information, content, and products made available through them are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.
· To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement.
· We do not warrant that the Services will be uninterrupted, timely, secure, or error‑free, or that any defects will be corrected.
· Any reliance on information provided through the Services is at your own judgment and risk.
To the maximum extent permitted by applicable law:
· Nakulya and its directors, employees, agents, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, data, goodwill, or other intangible losses arising out of or related to your use of the Services or products.
· Our total aggregate liability for any claim related to the Services or products, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific order giving rise to the claim.
· Some jurisdictions do not allow the exclusion of certain liabilities, so some of the above limitations may not apply to you to the extent prohibited by law.
You agree to indemnify, defend, and hold harmless Nakulya, its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
· your use or misuse of the Services or products;
· your breach of these Terms or applicable laws;
· your violation of any third‑party rights, including intellectual property or privacy rights.
18. Privacy and data protection
Our collection and use of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.
19. Suspension and termination
· We may suspend or terminate your access to the Services (in whole or in part) at any time, with or without notice, if we believe you have violated these Terms, applicable laws, or engaged in fraudulent or harmful activities.
· Upon termination, your right to use the Services will immediately cease, but provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) shall remain in effect.
20. Changes to the Services and Terms
· We may modify, suspend, or discontinue any part of the Services at any time.
· We may update these Terms from time to time; when we do, we will revise the “Last updated” date at the top.
· Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.
21. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or your use of the Services shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over all such disputes and claims.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver will be effective only if in writing and communicated by us.
For questions, concerns, or feedback regarding these Terms or the Services, please contact:
Nakulya Edible Oils Private Limited
Registered office: Flat No. 207, Block C, Satyanarayana Enclave,
Serilingampally, Hyderabad – 500049, Telangana, India
Contact / communication address:
1-2/1 Friends Colony, Miyapur,
Hyderabad – 500049, Telangana, India
Email: sales@nakulya.com
Phone: +91-89783 81638