Privacy policy
Nakulya Edible Oils Private Limited (“Nakulya”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information when you visit our website, www.nakulya.com, interact with our social media pages, or purchase our products online or offline. This Privacy Policy explains how we collect, use, disclose, store, and protect your information, and the choices you have.
By accessing or using our website, placing an order, creating an account, or otherwise providing personal information to us, you consent to the practices described in this Privacy Policy.
· Legal entity name: Nakulya Edible Oils Private Limited
· Registered office: Flat No. 207, Block C, Satyanarayana Enclave, Serilingampally, Hyderabad – 500049, Telangana, India
· Contact / communication address: 1-2/1 Friends Colony, Miyapur, Hyderabad – 500049, Telangana, India
· Contact email: sales@nakulya.com
· Contact phone: +91-89783 81638
If you have questions about this Privacy Policy or our data practices, you may contact us at the details above.
2. Scope of this Privacy Policy
This Privacy Policy applies to:
· Our website: www.nakulya.com and any associated subdomains.
· Our online store, including any Shopify or other e‑commerce storefronts linked to our brand.
· Any mobile-optimized versions, email communications, and official social media pages that link to this Privacy Policy.
· Any offline collection of personal information in connection with our products and services (for example, customer support, events, or marketing campaigns).
It does not apply to third‑party websites, apps, or services that we do not own or control, even if they are linked from our website.
We may collect the following categories of information when you interact with us.
3.1 Information you provide directly
· Contact details: name, billing and shipping address, email address, phone number.
· Account details: username, password, profile information.
· Order and transaction details: products purchased, order history, payment method type (for example, card, UPI, wallet), billing information (processed via secure payment gateways, not stored in full by us where not necessary).
· Communications: messages sent through contact forms, email, WhatsApp or other channels, product reviews, feedback, survey responses, or support requests.
· Marketing preferences: your preferences about receiving newsletters, offers, or other promotional communications.
3.2 Information collected automatically
When you visit or use our website, we may automatically collect:
· Device and usage data: IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and access times.
· Cookies and similar technologies: identifiers stored on your browser or device that help us remember your preferences, understand how you use the website, and improve performance.
You can control cookies through your browser settings, but disabling some cookies may affect your experience and certain features of the website.
3.3 Information from third parties
We may receive information about you from:
· Payment service providers, banks, and financial institutions (limited transaction status/confirmation).
· Logistics and delivery partners (delivery status and proof of delivery).
· Marketing and analytics providers, advertising networks, or social media platforms (aggregated insights, campaign performance data).
· Marketplace partners or affiliates if you purchase Nakulya products through third‑party platforms.
4. Legal basis and purposes of processing
Where applicable, we process your personal information for legitimate business purposes and in accordance with Indian law.
We use your information for the following purposes:
4.1 To provide and manage our services
· Processing and fulfilling your orders, including confirming orders, shipping products, and providing invoices.
· Creating and maintaining your customer account on our website or e‑commerce platforms.
· Providing customer support and responding to your queries, requests, or complaints.
4.2 To improve our website, products, and services
· Understanding how visitors use our website and online store.
· Diagnosing technical issues, improving security, and optimizing site performance.
· Developing and improving our product offerings, packaging, and user experience.
4.3 For marketing and promotions
· Sending you newsletters, product updates, promotions, and offers, in line with your communication preferences.
· Showing you relevant content and advertisements on our website or on third‑party platforms (subject to applicable law and your choices regarding cookies and tracking).
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details provided in this Policy.
4.4 For legal, regulatory, and security purposes
· Complying with applicable laws, regulations, tax obligations, and record‑keeping requirements.
· Responding to lawful requests and legal processes from government authorities or courts.
· Preventing, detecting, or investigating fraud, misuse, security breaches, or other prohibited or illegal activities.
5. How we share your information
We do not sell your personal information to third parties. We may share your information with the following categories of recipients, only as necessary and subject to appropriate safeguards:
· Service providers and vendors: payment gateways, hosting providers, email service providers, analytics providers, logistics and courier partners, customer support tools, marketing platforms, and IT/security providers.
· Business partners: marketplace platforms or affiliates through which you purchase our products, where necessary to fulfill orders or manage your relationship.
· Professional advisors: auditors, legal advisors, accountants, or consultants, where reasonably necessary for business operations or legal compliance.
· Government authorities or law enforcement: when we are required to do so by law, regulation, legal process, or in response to valid requests.
· Corporate transactions: in connection with any merger, acquisition, sale of assets, or restructuring, your information may be transferred as part of the transaction, subject to confidentiality obligations.
Where we share information with third‑party service providers, we seek to ensure they only process your information on our instructions, for the purposes described in this Policy, and with appropriate security measures.
Our website, e‑commerce platform, or service providers may store or process your information on servers located outside India (for example, where Shopify or cloud service providers operate). In such cases, we will take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy, and subject to applicable legal requirements.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
· To provide products and services and maintain your account.
· To comply with legal, accounting, and reporting obligations (for example, invoices and tax records for a legally required period).
· To resolve disputes and enforce our agreements.
When personal information is no longer required for these purposes, we will delete, anonymize, or securely store it in accordance with applicable law.
Subject to applicable law, you may have the following rights regarding your personal information:
· Access: to request confirmation whether we process your personal data and to request a copy of such data.
· Correction: to request that we correct or update inaccurate or incomplete information.
· Deletion: to request deletion of your personal information, subject to our legal and contractual obligations.
· Restriction/objection: to object to or request restriction of certain processing activities, especially for direct marketing.
· Withdrawal of consent: where processing is based on your consent, you may withdraw that consent at any time (this will not affect the lawfulness of processing based on consent before withdrawal).
To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before responding to your request.
9. Cookies and tracking technologies
We use cookies, pixels, and similar technologies to:
· Enable core site functionality (for example, cart, checkout, account login).
· Remember your preferences and personalize your experience.
· Analyze website performance and usage.
· Support marketing and advertising efforts.
You can manage cookies via your browser settings and, where available, through cookie consent tools on our website. Note that disabling certain cookies may impact functionality and user experience.
10. Security of your information
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, secure servers, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you suspect any unauthorized access or misuse of your account.
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children below this age without appropriate parental or guardian consent. If you believe that a child has provided personal information to us without consent, please contact us so that we can take appropriate action, including deletion of such data where required.
12. Third‑party websites and services
Our website may contain links to third‑party websites, apps, or services that are not operated or controlled by Nakulya Edible Oils Private Limited. We are not responsible for the privacy practices or content of such third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of those third‑party services before providing any personal information.
13. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal or regulatory requirements, or for other operational reasons. When we make changes, we will revise the “Last updated” date at the top, and, where required by law, notify you through appropriate channels.
Your continued use of our website or services after any changes become effective will constitute your acceptance of the updated Privacy Policy.
14. Governing law and jurisdiction
This Privacy Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over all disputes relating to this Privacy Policy, the processing of personal information, and your use of our website and services.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact:
Nakulya Edible Oils Private Limited
Registered office: Flat No. 207, Block C, Satyanarayana Enclave,
Serilingampally, Hyderabad – 500049, Telangana, India
Contact / communication address:
1-2/1 Friends Colony, Miyapur,
Hyderabad – 500049, Telangana, India
Email: sales@nakulya.com
Phone: +91-89783 81638