Shipping policy
Last updated: [31st Jan 2026]
This Shipping Policy (“Policy”) explains how Nakulya Edible Oils Private Limited (“Nakulya”, “we”, “us”, “our”) handles order processing, dispatch, delivery, and related matters for purchases made through our website www.nakulya.com and any associated online store. By placing an order with us, you agree to the terms of this Policy, which should be read together with our Terms of Service, Privacy Policy, and Returns & Refund Policy.
· We currently ship to selected pin codes within India, as displayed or validated at checkout.
· If your pin code is not serviceable or requires special handling, you will be informed at checkout or contacted by our team.
· We do not ship internationally at this time, unless specifically mentioned on the website.
· Orders are typically processed within 1–2 business days from the date of successful payment and order confirmation, excluding Sundays and public holidays.
· During peak seasons, promotions, or unforeseen events, processing times may be longer; any such delays will be communicated where reasonably possible.
· Orders placed after cut‑off time (if specified on the website) may be treated as received on the next business day.
3. Dispatch and estimated delivery time
· Once processed, orders are handed over to our logistics and courier partners for delivery.
· Typical estimated delivery timelines (after dispatch) are:
o Within Telangana / nearby states: 3–5 business days
o Other serviceable locations in India: 4–7 business days
· These timelines are estimates only and may vary based on your location, courier constraints, local restrictions, weather conditions, or force majeure events.
You can track your shipment using the tracking ID and link provided via email/SMS/WhatsApp (where available).
· Shipping charges (if any) will be displayed at checkout before you confirm your order.
· We may offer free shipping above a certain order value or as part of promotional campaigns; such offers will be clearly communicated on the website and may be subject to conditions (minimum cart value, specific regions, time‑bound offers, etc.).
· Any additional charges imposed by courier partners or local authorities (for example, remote‑area surcharges, octroi where applicable) may be passed on to you, and will be communicated where reasonably possible.
5. Order confirmation and status updates
· After placing an order, you will receive an order confirmation via email/SMS/WhatsApp (where enabled) with your order details.
· You will receive a shipping confirmation and tracking details once your order is dispatched.
· You can also check your order status by logging into your account or using the tracking link provided.
6. Delivery attempts and customer responsibility
· Our courier partners will attempt delivery to the shipping address you provide at checkout.
· It is your responsibility to ensure that the shipping address, contact number, and pin code are accurate and complete.
· If the courier is unable to deliver due to incorrect address, repeated unsuccessful attempts, unavailability of recipient, or refusal to accept the parcel, the shipment may be returned to us.
· In such cases, we may (at our discretion) reship the order (subject to additional shipping charges) or cancel the order and process a refund net of shipping and handling costs, in line with our Returns & Refund Policy.
7. Delivery inspection and damage at delivery
· We strongly encourage you to inspect the package at the time of delivery.
· If the package appears tampered with, damaged, or opened, you may:
o Refuse to accept the delivery, and
o Immediately inform us via email/phone with your order details and, where possible, clear photos or videos of the package and shipping label.
· If you accept a visibly tampered or damaged parcel, please record photos/videos before opening, and report any product damage or discrepancy to us within the timeline specified in our Returns & Refund Policy.
· While we work with reliable courier partners, there may be delays due to reasons beyond our reasonable control, including but not limited to:
o Natural disasters, extreme weather, or accidents
o Strikes, lockdowns, or government restrictions
o Operational issues at courier hubs or last‑mile delivery constraints
· In such cases, we will make reasonable efforts to keep you informed, but we are not liable for such delays.
9. Undelivered or lost shipments
· If your shipment is marked “delivered” by the courier but you have not received it, please contact us within 48 hours of the status update, so we can coordinate with the courier for investigation.
· If a shipment is lost or undeliverable due to courier error and confirmed as such by the courier, we may, at our discretion:
o Reship the order at no additional cost, or
o Provide a refund as per our Returns & Refund Policy.
Our ability to resolve such cases depends on timely reporting and cooperation from the courier and you (for example, neighborhood checks, building security confirmation).
10. Change of shipping address
· Requests to change the shipping address after placing an order will be considered only if the order has not yet been dispatched.
· To request a change, contact us as soon as possible with your order details and the updated address.
· Once an order is dispatched, address changes may not be possible, and you may have to place a new order if delivery fails.
11. Cash‑on‑delivery (COD), if offered
· If COD is offered on selected pin codes, the applicable terms (minimum/maximum order value, serviceable areas, extra charges) will be displayed at checkout.
· Please ensure you have the exact payable amount at the time of delivery; refusal or repeated non‑acceptance of COD orders may lead to restrictions on future COD availability for your account or address.
· In some cases (for example, availability, packaging, or operational constraints), we may ship an order in multiple parcels.
· You will be notified if your order is split into partial shipments, and separate tracking details may be provided.
· Charges will be applied as communicated at checkout; partial shipments do not change your overall shipping charge unless specifically stated.
13. Delivery partner and contact
· Deliveries are carried out through our chosen logistics and courier partners, which may vary by location and service type.
· Courier personnel may contact you on the phone number provided at checkout to coordinate delivery, if needed.
14. Shipping during offers and peak periods
· During sales, festivals, or promotional campaigns, order processing and delivery timelines may be extended due to high order volumes.
· Any special conditions or cut‑off dates for delivery before specific occasions (for example, festivals) will be communicated on the website where possible.
15. Reference to Returns & Refund Policy
· Any claims related to damaged, defective, wrong product received, non‑delivery, or delayed delivery must be raised in accordance with our Returns & Refund Policy, including required proof (photos/videos) and within the specified timelines.
· Eligibility for replacement or refund will be determined based on that policy and supporting evidence.
We may update or modify this Shipping Policy from time to time to reflect changes in our logistics partners, processes, legal requirements, or business needs. When we do, we will revise the “Last updated” date above, and the updated Policy will be effective upon posting on our website.
For any questions or concerns regarding shipping, please contact:
Nakulya Edible Oils Private Limited
Registered office: Flat No. 207, Block C, Satyanarayana Enclave,
Serilingampally, Hyderabad – 500049, Telangana, India
Contact / communication address:
1-2/1 Friends Colony, Miyapur,
Hyderabad – 500049, Telangana, India
Email: sales@nakulya.com
Phone: +91-89783 81638