Refund policy
Last updated: [30th Jan 2026]
This Returns & Refund Policy (“Policy”) explains when and how returns, replacements, cancellations, and refunds are handled for purchases made from Nakulya Edible Oils Private Limited (“Nakulya”, “we”, “us”, “our”) through www.nakulya.com and any associated online store. By placing an order with us, you agree to the terms of this Policy, which must be read together with our Terms of Service, Privacy Policy, and Shipping Policy.
1. Nature of products and general principles
· We primarily sell edible oils and related consumable products.
· Due to the perishable and consumable nature of these products, returns are limited and allowed only under specific conditions outlined in this Policy.
· We do not accept returns or exchanges for products that have been opened, used, tampered with, or not in their original condition, except where required under applicable consumer protection laws.
2. Eligible reasons for return or replacement
Subject to the conditions and timelines in this Policy, a return or replacement may be considered in the following cases:
· Product received is damaged or leaking at the time of delivery.
· Product received is defective (for example, sealed but clearly spoiled, or with serious quality issue).
· Wrong product or wrong variant received (different from what was ordered).
· Missing item(s) in the shipment where you have been charged but not received the full order.
For all such cases, you must provide clear photo/video evidence of:
· The outer packaging (including shipping label).
· The inner packaging and product condition.
· Any visible damage, leakage, or discrepancy.
3. Non‑eligible cases (when returns/refunds are not accepted)
Except where required by law, returns or refunds are generally not accepted in the following cases:
· Change of mind or personal dislike of taste/texture after opening and using the product.
· Incorrect order placed by you (wrong product/variant/quantity) where the product was correctly delivered as per the order.
· Requests raised after the reporting timelines mentioned in this Policy.
· Products returned without original packaging, labels, batch details, or tamper‑evident seals (where present).
· Damage caused by improper storage or handling by the customer after delivery (for example, exposure to heat, moisture, or contamination).
To be eligible for a return, replacement, or refund under Section 2:
· You must raise a request within 2 Days of the delivery date as per courier records.
· Requests received after this period may not be accepted, except in exceptional circumstances at our sole discretion or where required by law.
Please contact us using the details in Section 12, mentioning:
· Order ID
· Date of delivery
· Issue description
· Supporting photos/videos
5. Order cancellation (before dispatch)
· You may request cancellation of an order before it is dispatched.
· If the order has not been processed or shipped, we may cancel it and initiate a full refund to your original payment method.
· Once the order is processed or dispatched, cancellation may not be possible and the order will be treated as per this Policy.
6. Order cancellation (after dispatch) and refusal on delivery
· If you refuse to accept a non‑defective order at the time of delivery without valid reason (for example, change of mind), we may treat this as an unwarranted refusal.
· In such cases, after the product is returned to us by the courier, we may (at our discretion):
o Deduct two‑way shipping and handling charges and refund the balance, or
o Decline a refund, especially for consumables that cannot be resold.
This does not apply where you rightly refuse a visibly damaged or tampered parcel and promptly report the issue with evidence.
To initiate a return, replacement, or refund claim:
1. Contact us via email/phone/website form within the reporting timeline (Section 4).
2. Share your Order ID, delivery date, and detailed description of the issue.
3. Attach clear photos/videos of the outer packaging, inner packaging, product, and any visible damage or discrepancy.
4. Our team will review the claim and may request additional information if needed.
We will typically respond with a resolution or next steps within 3–5 business days, depending on the complexity of the case and courier response.
8. Return pickup or self‑shipping
· In some cases, we may arrange a reverse pickup through our courier partner, subject to serviceability of your pin code.
· The product must be securely packed in its original packaging (or equivalent safe packaging) to avoid further damage in transit.
· If reverse pickup is not available in your area, we may request you to self‑ship the product to a specified address, and share the courier receipt with us.
· If the claim is approved, reasonable courier charges for self‑shipping may be reimbursed (subject to limits) or adjusted as per our communication.
Please do not ship any products back before your return request is approved and instructions are provided.
· Returned products (where applicable) will be inspected upon receipt.
· Based on the inspection and documentation, we will decide whether the return is eligible for replacement, refund, or rejection as per this Policy.
· If the product is found to have been used, tampered with, intentionally damaged, or not in its original condition without valid reason, the claim may be rejected and the product may be returned to you at your cost.
10. Refund timelines and method
· Approved refunds will generally be processed within 7–10 business days from the date of approval or receipt of returned goods (where applicable).
· Refunds will usually be issued to the original payment method used at checkout (card, net banking, UPI, wallet, etc.). For COD orders, refunds may be issued via bank transfer, UPI, or other available methods requested from you.
· Actual credit to your account may take additional time depending on your bank or payment provider; we are not responsible for delays at their end.
Where a partial refund applies (for example, deduction of shipping/handling), we will clearly communicate the same.
11. No warranty beyond statutory obligations
· Except as expressly provided in this Policy or required by applicable law, we do not offer any additional warranties on our products.
· Our liability is limited to the value of the product(s) in question, subject to the Terms of Service and limitations of liability set out therein.
12. How to contact us for returns and refunds
For all return, replacement, and refund queries, please contact:
Nakulya Edible Oils Private Limited
Registered office: Flat No. 207, Block C, Satyanarayana Enclave,
Serilingampally, Hyderabad – 500049, Telangana, India
Contact / communication address:
1-2/1 Friends Colony, Miyapur,
Hyderabad – 500049, Telangana, India
Email: sales@nakulya.com
Phone: +91-89783 81638
Please include your Order ID and registered contact details in all communications.
13. Rights under consumer laws
Nothing in this Policy is intended to limit your rights under applicable consumer protection laws in India, including the Consumer Protection Act, 2019 and related rules. Where such laws provide you with mandatory rights or remedies that conflict with this Policy, those statutory rights will prevail to the extent of the conflict.
We may update or modify this Returns & Refund Policy from time to time to reflect changes in our products, logistics, legal requirements, or business practices. When we do, we will revise the “Last updated” date at the top, and the updated Policy will be effective upon posting on our website.