Shipping & Returns Policy

Effective Date: 16-06-2025

We aim to deliver quality products on time and with care. Here’s everything you need to know about shipping and returns at Nakulya.

1. Shipping Information

• Dispatch Time: 24 to 48 business hours after order confirmation

• Delivery Time: 4–7 business days depending on your location

• Shipping Charges: Displayed at checkout (free shipping may apply on select orders)

2. Tracking Orders

Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor delivery status.

3. Returns & Replacements

We accept returns or replacements only in the following cases:

• Wrong item delivered

• Damaged or expired product received

• Product packaging tampered on delivery

Return window: Within 5 days of delivery
Conditions: Product must be unused and in original packaging

4. Refund Process

• Once the returned product is received and inspected, the refund will be processed within 7–10 business days to the original payment method.

5. Non-Returnable Items

• Perishable or opened items

• Customized or promotional items

• Items returned without proper justification or beyond the return window

Need to initiate a return or replacement?
Email us at sales@nakulya.com with your order number and reason for return, or call us at +91 8978381638.